Fix St Luke's Emails Going to Spam

St Luke's emails going to SPAM?

St Luke's ICT Department is aware of some Microsoft email account holders (including Hotmail, Live, and Outlook account holders) not receiving St Luke's direct emails due to the school's emails being flagged as spam. Please see the following instructions on how to fix this issue, ensuring emails from St Luke's are once again received.

Some parents within our community have reported they are no longer receiving emails from St Luke's, or they are receiving email but it is repeatedly going to their spam folders instead of their inbox.

This can easily be fixed, however simple adjustments must be made to your email account which we need each individual person affected to do themselves.

Two Easy Steps:

1. If you are still receiving emails from St Luke's, but they are going to your spam folder, please select any single email from us in your spam folder and mark it as "Not Junk" or "Not Spam".

2. Add the school's email to your Safe Sender list.  The instructions and short videos below demonstrate this process for common email clients.

If the problem persists two days after making this change, we encourage you to please contact our IT department on (07) 4132 7522 or email us by clicking here.

Microsoft Online Emails
  • Go to Outlook.com and sign-in with your Microsoft account
  • Click on the gear looking icon on top-right, and then click on View all Outlook settings link
  • Next, click on Junk Email. Here you can configure Safe Senders List
  • To add someone to Safe senders list, under Safe Senders and domain. 
    • click on Add button type stlukes.qld.edu.au and hit enter
    • click on Add button type slasmail.com and hit enter
    • click on Save at the bottom right

The email will be included in the safe list, and our emails will directly in the Inbox.

Here is a short video demonstrating the process. 


Microsoft Outlook Emails

Select a St Luke's Email in your spam folder.

  • Click on Junk icon in the menu and choose Never Block Sender’s domain
  • You will receive a prompt that  “@stlukes.qld.edu.au” will be added to your Safe Senders List. Click OK.
  • Click the Junk icon again and choose the "Not Junk" option.
  • You will receive a message to confirm removing the email from Junk. Click OK 

The email will be included in the safe list, and our emails will be directly in the Inbox.

Here is a short video demonstrating the process. 


If the email isn't showing up in your Junk below is a link that explains adding a Safe Sender another way. 

How to Add a Sender to the Safe Senders List in Microsoft Outlook

  • Add “@stlukes.qld.edu.au”
  • Add “@slasmail.com”